At SENGANTHAL ENTERPRISES PRIVATE LIMITED, we take pride in offering natural, high-quality products such as spices, herbal powders, dried botanicals, and seed mixes. Customer satisfaction is important to us, and we aim to resolve any genuine issues promptly and fairly.
1. Terms of Return
- Returns must be requested within 2 days of product delivery.
- Products must be in unused, unopened, and original packaging condition.
- We do not accept returns for used, opened, or tampered items.
2. Eligible Reasons for Return
- Product delivered is damaged or leaking
- Wrong item received (different from order)
- Product is spoiled or unusable upon opening (photo evidence required)
We do not accept returns for:
- Change of mind
- Delays caused by courier companies
- Items returned without prior communication
3. Return Process
To initiate a return:
- Contact us within 2 days of delivery via:
- Share your order details, issue description, and clear photo/video proof.
- Our team will verify and guide you through the next steps.
- If the return is approved, we will arrange for a pickup (if applicable) or advise on safe return.
4. Refund Process
- Once your return is approved and verified, your refund will be processed within 5–7 working days.
- Refunds are issued to the original payment method (bank/UPI).
- In some cases, we may offer a free replacement instead of a refund, based on stock availability and issue type.
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